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Frequently asked Questions

What is the Cleaner Smile Satisfaction Guarantee?

If for any reason you are unsatisfied with any of the Cleaner Smile teeth whitening products or your results, simply let us know within 60 days and we’ll issue a full refund or replacement.  No hassles, no questions asked, and no requirement to return the products.



Can I whiten my teeth if I have fillings?

Yes! Fillings will not have any impact on whitening your teeth with the Cleaner Smile products.


Are there any products available for sensitive teeth?

 At Cleaner Smile, we understand sensitive smiles. We have developed a line of whitening products featuring high-quality activated charcoal to gently whiten your teeth while detoxifying your entire mouth and freshening your breath.


Are the Cleaner Smile products safe?

 Yes! The Cleaner Smile products are safe to use. Follow instructions included in your user manual. All Cleaner Smile Teeth Whitening Kits, Pens, and Gels are Manufactured in a facility Registered and Certified by the United States Food and Drug Administration (FDA).


What should I do if I get any of the Cleaner Smile teeth whitening gel on my lips or gums?

Our Teeth Whitening Gel should only be used on your teeth. If you get any of the serum on your lips, gums or cheeks, wipe it off as best and as quickly as you can.


Are products safe if I am pregnant or breastfeeding?

The Cleaner Smile products are not intended for women who are pregnant or breastfeeding. Consult your physician prior to use.


Are products safe for children?

The Cleaner Smile products are not intended for children under 12 years old.


My yellow teeth are caused from a lesion or medication I am taking, can I use the Cleaner Smile products?

The Cleaner Smile products should not be used if your yellow or stained teeth are caused by a lesion, medication or severe decay.


Will Cleaner Smile products work on crooked teeth?

Yes! Crooked teeth won’t impact the whitening properties of the Cleaner Smile products.


Are the Cleaner Smile products vegan?

Yes! There are no animal by products in our ingredients.


What does the Cleaner Smile LED kit membership program include?

For just one annual low price, you will receive the following with your Cleaner Smile LED kit membership:

  • 2 LED mouthpieces
  • 2 mobile phone attachments for Android and iPhone compatibility and a USB connector
  • 3 x teeth whitening pens 
  • 3 x Charcoal Toothpaste Tubes
  • 3 x Bamboo Charcoal Toothbrushes
  • 1 Charcoal Powder Jar
  • Cleaner Smile Travel Pouch
  • A shade chart to track your teeth whitening progress
  • Instruction manual

The kit is available in regular strength (35% carbamide peroxide), maximum strength (44% carbamide peroxide), or charcoal for sensitive teeth.


What do the refill shipments contain?

*limited to 1 refill every 90 days following date of order

  • 3 x teeth whitening pens (Strength based on initial subscription purchased)
  • 3 x Charcoal Toothpaste Tubes
  • 3 x Bamboo Charcoal Toothbrushes
  • 1 Charcoal Powder Jar
  • Cleaner Smile Travel Pouch

How do I request additional refills?

When you start to get low on products, send us an email at support@cleanersmileclub.com or call us at 833-467-5320 to request a refill. Please include your order number.


How often can I request refills?

One refill request can be made every 90 days, up to 1 year following the date of your order.


What is the difference between the Cleaner Smile Regular and Maximum Strength Led Teeth Whitening Kits?

Our Regular Strength Kit includes teeth whitening gel with 35% carbamide peroxide. Our Maximum Strength formulation was developed with 44% carbamide peroxide to tackle more stubborn, set-in stains.


When can I expect to see results?

You will notice results just one hour after your first use. Use the included shade chart to track your progress.


How long will my results last?

With the proper maintenance routine, you can maintain your whiter smile year round.


How long should I use the Cleaner Smile Led Teeth Whitening Kit for?

Use the Cleaner Smile Teeth Whitening Kit one a day for 21 days. Then maintain your results by using 1-2 times weekly.


Is the LED mouthpiece waterproof?

Yes, rinse mouthpiece with warm water after each use and store in a cool dry place.


How do I charge the LED mouthpiece?

The Cleaner Smile Led Teeth Whitening Kits include two mobile phone attachments for Android and iPhone compatibility and a USB connector for easy charging.


Can I purchase an additional mouthpiece?

Yes! You can purchase an additional mouthpiece by contact our support team.


What are the ingredients in the Cleaner Smile Teeth Whitening Maximum And Regular Strength Gels?

Carbamide Peroxide, Glycerol, Propylene Glycol, Deionized Water, Carbomer, Carboxymethyl, Triethanolamine, Poly Vinylpyrrolidone, Menthol.


What are the ingredients in the Cleaner Smile Teeth Whitening Charcoal Gels?

Glycerol, Propylene Glycol, Deionized Water, Carbomer, Carboxymethyl, Triethanolamine, Poly Vinylpyrrolidone, Activated Carbon, Menthol.


What do I do if the teeth whitening gel won’t come out of my pen?

On rare occasions pens can malfunction. Simply contact us for a replacement Pen, free of charge.


What is the difference between the Cleaner Smile Teeth Whitening Pen and the Teeth Whitening Kit?

The Teeth Whitening Pens should be used in conjunction with the LED mouthpiece, available in our kits, to whiten teeth in just 15 minutes.


When does the gel in my pens expire?

 The Gel in your pens will expire approximately 9 months after your orders arrives.  Heat may accelerate the expiration date, and pens should be stored in a cool and dry location.

When can I expect to see results?

Results may be seen after 1-3 treatments.


How long will my results last?

With the proper maintenance routine, you can maintain your whiter smile year round.


How long should I use the Cleaner Smile Teeth Whitening Strips for?

Use the Cleaner Smile Teeth Whitening Strips for 10 days and then every four to maintain whiter smile.


How do I request additional refills?

Visit www.cleanersmileclub.com to request refills.


How often can I request refills?

One refill request can be made every 90 days, up to 1 year following the date of your order.

Will the Cleaner Smile Charcoal Toothbrush, Toothpaste and Powder whiten my teeth?

 The Cleaner Smile’s line of charcoal products were developed to gently lift surface stains for an appearance of whiter teeth, while detoxing your mouth and freshening your breath.


What is the difference between the Cleaner Smile Charcoal Toothpaste and the Charcoal Powder?

 Our Charcoal Toothpaste is made with Bamboo Charcoal and designed to be used in addition to a daily dental care routine of brushing at least twice daily with a fluoride toothpaste.

Our Charcoal Powder is made from Coconut Charcoal and can be used with our Charcoal Toothpaste, by applying a small amount to the toothpaste and brushing gently to remove surface stains.  Alternatively, you can apply the charcoal directly to the teeth using our bamboo charcoal toothbrush and allowing to remain on the surface for 1-3 minutes, before rinsing.

As our products do not contain fluoride, it is important that you continue a daily dental routine of brushing at least twice daily using a fluoride toothpaste.


Are Your Charcoal Teeth Whitening Products Safe?

Yes, when used as directed.  Our Charcoal toothpaste has a Relative Dentin Abrasivity (RDA) score of 47, and our Charcoal powder a score of 165.   The Relative Dentin Abrasivity (RDA) is a scale and scoring system developed by the ADA.   The maximum safe RDA level according to the ADA is 250.  The ADA does not certify products that do not contain fluoride.


If I have allergies, are these products safe?

 Our Charcoal Whitening Gel, Charcoal Whitening Powder and Charcoal Whitening Strips are derived from Coconut Shells.  Although processed at high heat to create Activated Carbon, it may contain trace amounts of tree nuts.


Can I use the Cleaner Smile Charcoal Toothpaste and the Charcoal Powder with a traditional toothbrush?

 Yes! These products will work with any toothbrush, but we do recommend our Charcoal Toothbrush for an even bigger whitening boost.

Where do you ship?

We currently ship worldwide, where permitted. Shipping times may vary depending on location.


Can I track my order?

Yes! You can track your order via USPS here.

What is your return policy?

If for any reason you are unsatisfied with any of the Cleaner Smile teeth whitening products or your results, simply let us know within 60 days and we’ll issue a full refund or replacement.  No hassles, no questions asked, and no requirement to return the products.

Simply contact our Customer Support team at support@cleanersmileclub.com or by phone at 833-467-5320

FREE 5 Pack of Strips with any LED Kit or Whitening Strips Pack + Free Shipping